Doctor's Receptionists...Arghh
I am going to rant for a few moments about the above, below is the conversation I had with the receptionist this morning....
ME
Morning my name is Emma I need to make a repeat appointment to see Dr Burke for next week.
REC
Dr Burke is on annual leave next week and won't be back until 5th June.
ME
Ok can I see another doctor then?
REC
No he is on annual leave until 5th June.
ME
Forgive me but are there not other doctors available until 5th June.
REC
No I have already told you he is on annual leave.
ME
Ok forget it I will ring back later when I can get someone to talk to with some sense.
Now bear in mind my doctor's is one of the biggest medical centres in the area and probably at any one time houses about 20 doctors or nurse practioners so even I know that out of all of those one of them must be available before the 5th June.
Tonight I did something really stupid, when I left hospital I was given nose drops which had to be used four times a day, right picture this, because in hindsight it was quite funny, I squeezed sufficient liquid in the pipet to put up my nose as I put my head backwards to insert the drops I also threw the other hand backwards with the bottle in, so at 5.30 I am stood covered in nose drops having also missed my nose with the pipet......phone call required to doctors which shut at 6pm.
Thankfully my doctors is only at the top of street, I rang up and the lovely receptionist sorted me out another prescription which after turning the oven off where my curry and rice where bubbling nicely I went up and collected it, whilst I was there I handed in my discharge notice from hospital and was asked straight away if I needed to see a doctor...how ironic but I had tried to do that earlier which I explained....so after profuse apologies from the deputy practice manager I now have an appointment with my, Dr Burke at 4pm on Friday.
How easy was that???
Having worked in the Customer Service Environment in some way or other most of my working life it still amazes me how people carry on, they don't deserve the job and if they worked for me they would be told just that.
If the REC that I spoke to this morning had asked my name she would have seen it said on my notes about being seen this week or next, but she just decided to be totally obstructive instead. Maybe she had got out of the bed the wrong side this morning, but if she had she should have given her head a damn good shake before answering the phone.
ME
Morning my name is Emma I need to make a repeat appointment to see Dr Burke for next week.
REC
Dr Burke is on annual leave next week and won't be back until 5th June.
ME
Ok can I see another doctor then?
REC
No he is on annual leave until 5th June.
ME
Forgive me but are there not other doctors available until 5th June.
REC
No I have already told you he is on annual leave.
ME
Ok forget it I will ring back later when I can get someone to talk to with some sense.
Now bear in mind my doctor's is one of the biggest medical centres in the area and probably at any one time houses about 20 doctors or nurse practioners so even I know that out of all of those one of them must be available before the 5th June.
Tonight I did something really stupid, when I left hospital I was given nose drops which had to be used four times a day, right picture this, because in hindsight it was quite funny, I squeezed sufficient liquid in the pipet to put up my nose as I put my head backwards to insert the drops I also threw the other hand backwards with the bottle in, so at 5.30 I am stood covered in nose drops having also missed my nose with the pipet......phone call required to doctors which shut at 6pm.
Thankfully my doctors is only at the top of street, I rang up and the lovely receptionist sorted me out another prescription which after turning the oven off where my curry and rice where bubbling nicely I went up and collected it, whilst I was there I handed in my discharge notice from hospital and was asked straight away if I needed to see a doctor...how ironic but I had tried to do that earlier which I explained....so after profuse apologies from the deputy practice manager I now have an appointment with my, Dr Burke at 4pm on Friday.
How easy was that???
Having worked in the Customer Service Environment in some way or other most of my working life it still amazes me how people carry on, they don't deserve the job and if they worked for me they would be told just that.
If the REC that I spoke to this morning had asked my name she would have seen it said on my notes about being seen this week or next, but she just decided to be totally obstructive instead. Maybe she had got out of the bed the wrong side this morning, but if she had she should have given her head a damn good shake before answering the phone.
Rant over!!!
